RESUME OF EDWARD J. SILVERMAN
» silverstringteddy@gmail.com
» 415.407.3384
» 581 Paloma Avenue, Pacifica, CA 94044

Multi-instrumental musician, live performer, recording artist, singer, songwriter, music teacher, audio engineer, home recorder, pod-cast producer, music journalist with audio, video, lighting, computer support and event prep/strike experience.

Creative communicator, writer

IT Change Control process manager, Vendor Management, Security Awareness Training and Communications, Online Security Training Coordination, IT security communications, compliance reporting. Policy and process expertise.

ADDITIONAL TECHNICAL SKILLS:
ProTools, Audacity, Reaper, Garage Band, Plug-Ins, SoundCloud

Documentation » Web Content Creation » Web Design

PROFESSIONAL OVERVIEW
Stage Hand – IATSE Local #16
November 2021 – Present
On call Union Stage Hand and A2 Audio Tech – with a wide variety of experience including deployment of PA systems, mixing, monitors, microphones, DI’s, external effects, equalization, lighting, ground rigging, electrical, video, projection, carpentry, and related tasks.

Field Specialist » GetAround (San Francisco)
August 2019 – January 2020
Servicing automotive vehicles to keep them active on the Get Around platform. Reporting on vehicle status via mobile application.
Taking listing photos, jump-starting, cleaning, delivering and processing automobiles in San Francisco and around the Bay Area. Operations, logistics and communications.

IT Change & Training Coordinator » City and County of San Francisco
September 2016– October 2018
Change management program and process lead supporting 20+ City agencies in alignment with “timeless,” infrastructure releases to support city-wide business and technical initiatives using Service-Now. Project Coordinator of Phishing Awareness Program to all City Agencies

▫ Led weekly CAB meetings aligned with infrastructure release cycles
▫ Facilitation of SANS training portal to distribute online training to all supported city agencies.
▫ Facilitation of SANS training portal to deploy targeted internal phishing campaigns.
▫ Creation and distribution of IT security bulletins, phishing alerts and social engineering awareness programs

IT Change Control Coordinator & Compliance Manager » Dolby Laboratories February 2013 – May 2016
Change control program and process lead. Compliance Managed enterprise application build cycles for SAP, Salesforce and other internal application and infrastructure projects. Monthly, and quarterly reporting on employee access to Dolby financial systems. Infrastructure and Cloud Services Change Management. Managed Safe Harbor, Sox Compliance, Vendor Management, for Governance Risk & Controls.

▫ Created and distributed IT Security Bulletins, Phishing Alerts and Social Engineering awareness programs
▫ Managed SAP reporting for monthly, quarterly and year end controls
▫ Created and managed SharePoint compliance resources
▫ Led weekly CAB meetings aligned with monthly ERP release cycles

Change, Configuration & Knowledge Manager » Autodesk, San Rafael, CA January 2005 - August 2012

Change management process lead, managing Change Advisory Board (CAB) meetings as well as all change request lifecycles from submission to resolution. Change Managed infrastructure and enterprise application build cycles, preparation of forward schedule of changes. Defined and analyzed submission request trend metrics.

▫ Lowered ticket resolution times by managing and refining change control process to simplify approval process and achieve scheduled status.
▫ Integrated ITIL process tracking into change process to enhance root cause analysis and decrease incidents.
▫ Prepared and published policy, process, and procedure documentation, including executive/staff presentations
▫ Configuration Management and CMDB Maintenance in support of Incident, Problem, Capacity, Knowledge Management and other associated ITIL processes.
▫ Service mapping of IT systems to understand upstream and downstream ramifications of service outages and to calculate cost of services and average cost of change.

Experience
35 years of performing as singer, guitar, bass and mandolin player in bands covering many genres of roots music.

 Experienced recording artist appearing on more than 20 Albums.
 Backline and stagehand tech experience.
 Experience with deployment of PA and AV systems
 Active guitar, mandolin and bass Teacher
 Web and Direct Musical Instrument sales experience at The Fifth String (Berkeley), Guitar Solo (SF) and Steve’s Guitars (SF)
 Inventory, shipping & receiving experience in the music instrument industry.
 Event Planning for > 300 Private Events including Weddings, Funeral Tributes, Birthdays, Anniversaries
 Logistics and contract negotiation
 Promotional Web Site Creation, Maintenance, Content Management for Musicians, Bands and Music Retail.

EDUCATION
• Bachelor of Arts in English Literature,
College of Wooster, Wooster, OH
• ITIL V3Foundation Certification
• Certified CIW Webmaster Designer

OTHER ACTIVITIES
• Content creator, manager of a live music YouTube music channel with more than 4000 subscribers (https://www.youtube.com/channel/UCjuBqMJyz7sXRQI3BSzVMKQ)
• Content creator, owner and manager of TedToob.com, a customized aggregation of video content
• Freelance music journalist & videographer